Frequently Asked Questions
Do you have any questions about how we work? We have all the answers here.
What happens after project is submitted?
After the project is submitted, it is run through a process to break down the brief into actionable instructions. The received documents and psds are run through a checklist to identify missing pieces of the requirements. The instructions are then scanned for accurate time estimates that are shared with the client.
Do you sign NDA?
Yes. Since we work with a lot of agencies and businesses, we understand the importance of security concerns for your information and web assets. If signing an NDA gives extra protection to your project, we are all up for it.
What is usual time of response?
We revert on each query in just 2 hours of submission.
What tools do you deploy to manage projects?
- Time doctor for time tracking
- Slack and Skype for internal communication
- Basecamp/Asana/Trello for project management
Why do I need a project manager for my project?
The project managers are your most important point of contact. They directly communicate with you to understand your project delivery and timeline requirements and on the other hand coordinate with developers to execute and manage projects. They are adept in coding, Photoshop and of course have project management skills.
What are the day to day activities that a project manager does?
- Keep track of the timelines
- Send timesheets
- Coordinate with you and developers simultaneously
- Controls quality through rigorous testing
- Takes a stock of work scenario with respect to timelines
Is he my only point of contact?
No. The project managers are not your single point of contact. You also communicate with the developers directly.
How do we track hours put into the project for billing?
We use Time Doctor which allows you to check the number of hours clocked in real time by the developers. Besides it lets you access memos and the real time screen shots from developers' desk. It is all fair and transparent.
How does the payment plan work?
The payments are milestone based. We mutually agree to assigning costs against specific milestones at the beginning of the project. For more information on this, please reach out to us at firstname.lastname@example.org
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